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Return Policy / Terms

DOMESTIC SHIPPING
Shipping is free within the United States via USPS Priority Mail or USPS Ground. Expedited shipping is available via FedEx. We assemble and test each piece of each unit before shipping. In the unlikely event a piece arrives damaged, you must notify us immediately before using it.

DELIVERY INSTRUCTIONS
Specific delivery instructions for carriers are generally structured around the recipient’s preferences, not the sender’s. We don’t have an option to add special instructions when creating a shipping label, and we can’t be held liable for packages that were successfully delivered but not received by the recipient. As a recipient, you can create a free USPS / FedEx / UPS account and log in to update delivery preferences for your address. Unless you notify us in advance, we’ll use USPS for the free shipping option, and FedEx for 2-day and overnight.

SIGNATURE CONFIRMATION
We can add Signature Confirmation as the sender. This requires the driver to knock/ring and have someone to sign for the delivery instead of simply leaving the package. If no one answers, the driver leaves a note stating whether they will attempt to redeliver or how to retrieve the package yourself. There is no additional charge for this. Please indicate in the notes field at checkout if you require Signature Confirmation.

INTERNATIONAL SHIPPING
Unless we notify you otherwise, we will cover the cost of international shipping. However, shipments outside of the US are subject to customs, duty fees, and/or import taxes that are not included in your order total. These fees are charged by the carrier and will be due upon receipt of your package.

WARRANTY
Each unit and its accessories are guaranteed to work normally for at least one (1) year from the date of the initial shipment under normal everyday use conditions. Should a unit or any of its accessories cease to function properly within the first year, notify us to determine if it is a defect that can be repaired or replaced under warranty. Incidental damage is not covered under warranty. This product warranty is not an insurance policy.

REPAIRS
At any point (even if the warranty period has expired), should a unit or any of its accessories cease to function properly, notify us so we can determine to what extent it can be repaired remotely. If the issue is incidental (not defective) and it cannot be repaired remotely, you may ship it to us at your expense. We will inspect all parts and provide you an estimate for the cost of repair. If you decide to move forward, we will send you an invoice for the total amount and make the repairs. Once the invoice is paid, we will ship the device back to you.

RETURNS
If nothing is defective but for other reasons you’re not satisfied, you may return everything in its original condition within thirty (30) calendar days of the initial shipment date. A restocking fee of 5% of the total purchase amount applies. Packages must be delivered to our mailbox on or before the 30th calendar day. Prepaid return labels are not provided. Our 30-day return policy is not intended to be a demo or a trial period.

REFUNDS
Returned items must be in their original packaging in 100% like-new and resellable condition with all of the original parts and accessories. Any returns that come back in less than like-new condition and/or that are missing parts will be subject to a restocking fee of up to 50% of the total purchase amount. We reserve the right to reject any returns that are received damaged, in poor condition, missing any parts, arrived more than 30 days after the initial shipment date, or that were not purchased from our company. We also reserve the right to refuse sales, accept returns, or process refunds to anyone abusing the 30-day return policy.

PURCHASE ORDERS
Payment is generally required before orders placed via PO can ship. However, for return customers whose shipments go out at the time the PO is received, if invoice is not paid within 30 days, a 20% late fee will be added. An additional 10% late fee will be added every 21 days that the invoice is not paid thereafter. Payment must be made through ACH, credit card, or paper check. For PO orders of more than 5 units, 50% of total invoice must be paid and received before units can ship.

Caption Companion – Technology Use Agreement

By purchasing this device, you agree to the following technology use agreement. The purpose of this agreement is simply to establish that you take responsibility for how your Caption Companion(s) is/are utilized. That frees you up to use Caption Companion in whatever way you or your organization chooses without us having to put any restrictions in place.

This technology use agreement is a disclaimer of liability that applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay of operation or transmission, computer virus, communication line failure, theft or destruction, or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action related to the Caption Companion product and/or service. Customer specifically acknowledges that Premier Visual Voice is not liable for any defamatory, offensive, or illegal conduct of customer or third parties and that the risk of injury from the foregoing rests entirely with you, the customer.

Neither Premier Visual Voice nor any of its agents, affiliates or providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of the use of product and/or service, or inability to gain access to or use the product and/or service, or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content of the product and/or service.

Premier Visual Voice does not intend for uses of automatic captioning devices or automatic captioning services to create obligations under the Health Insurance Portability and Accountability Act, as amended (“HIPAA”). Premier Visual Voice makes no representations that Caption Companion satisfies HIPAA requirements.

Automatic captioning should be considered a rough draft of spoken content which is intended to facilitate realtime access to oral and aural communication. It does not—nor does it intend to produce—a verbatim record of the proceedings. Transcripts created by automatic captioning on a Caption Companion device may not be used in a court of law.